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FAQs

Q: Can I pay by cash?

We don’t accept cash. We require a payment in advance for all journeys.

Q: Do I have to book online?

Our online booking process is clear and easy to understand. But if you prefer to speak to one of our agents you can make a booking on the phone via our reservations line on 0031 (0) 85 0 605 405.

Q: Can I make changes to my booking?

You can make changes to your booking free of charge online, by email or by phone. For last minute changes please contact the Emergency contact number provided in your booking confirmation email.

Q: Can I change my destination during a journey?

You can change your destination by contacting us on 0031 (0) 85 0 605 405 immediately. Some changes, if within a mile radius of the original destination won’t incur any additional charges. If there is an additional charge then we will inform you and you can either choose to pay by card or cash to the driver.

Q: Will I receive a confirmation email from you when I book online?

Yes. You will receive a confirmation email from us within 3 hours of your booking. If you do not receive a confirmation email within 3 hours then please email us at [email protected]

Q: I have not received email confirmation, is my booking confirmed?

You can check the status of your booking by logging in to your account. Please note that confirmation is not automatic and it may take up to 3 hours before you receive the confirmation email. If your pick up is in the next 24 hours and you have not received your confirmation please contact us on 0031 (0) 85 0 605 405.

Please remember to check you spam/junk email folders, before contacting us.

Q: Is there a time limit for online bookings?

Yes all online bookings have to be made 3 hours before travelling.

Q: Can I cancel my online booking?

Yes you can, but you should tell us 24 hours in advance of the journey commencing.

Q: Can you provide children's seats?

Yes we can, but you should tell us in advance. We need to know at the time of the booking or at least 24 hours prior to the journey commencing.

Q: Are your prices per vehicle or per person?

All prices quoted are per vehicle.

Q: How do you count passengers?

We count passengers as the total number of persons travelling including children and infants.

Q: How much luggage can I take?

The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.

Q: If my flight is delayed will you charge me extra waiting time?

No, we constantly monitor the status of your flight so we can dispatch our cars accordingly. We don’t charge waiting time until after 1 hour from the flight landing.

Q: What happens if my flight is cancelled?

Contact us as soon as possible on 0031 (0) 85 0 605 405. In this case, we will not have despatched a driver since the status of your flight will have been monitored by us. We will aim to rebook your journey

Q: What if I miss my flight?

Contact us as soon as possible on 0031 (0) 85 0 605 405. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.

Q: My flight details have changed, do I need to inform you?

Please inform us of any changes to your flight schedule as soon as possible and we will update your reservation. There is no charge for making changes to your flight details.

Q: What areas do you cover?

We are experts in airport transfers and long distance, door-to-door services. Our drivers can pick you up at any major airport in the Netherlands, Belgium, Germany and France and take you to a destination of your choice.

Q: Are your prices per car or per person?

You pay a fixed fee for the whole ride. Do you travel with more than four people? Then you need to order a van. There are extra costs included for the van. This ride is booked exclusively for you and your co-travelers; no strangers will travel with you during your ride.

Q: How much luggage can I take?

The luggage space varies across different types of vehicles. The amount of luggage permitted on a certain vehicle is mentioned during the booking process both online and over the phone. We have a range of vehicles to choose from so you can select a larger vehicle such as an MPV if you have a large amount of luggage.

Q: Can I cancel my online booking?

Yes you can, but you should tell us 24 hours in advance of the journey commencing.

Q: What if I cannot locate my driver?

Call our 24hr support line on 0031 (0) 85 0 605 405, quoting your journey reference number or your name and our experienced staff will be able to assist.

Q: What if my flight is diverted to another airport?

In that scenario, please contact us as soon as possible on 0031 (0) 85 0 605 405. We will put your booking on hold and won’t despatch the driver to the other airport until you or the passenger have authorised us to do so. Additional mileage charges may apply. Please note that failure to contact us within 1 hour of landing will result in no refund.

Q: Will I be charged extra if my flight is delayed?

No, we constantly monitor the status of your flight so we can dispatch our cars accordingly. We don’t charge waiting time until after 1 hour from the flight landing.

Q: What if I miss my flight?

Contact us as soon as possible on 0031 (0) 85 0 605 405. We will arrange your transfer for a new date/time free of charge as long as the driver has not been dispatched. If you fail to inform us, this will result in full charge.

Q: What is a special occasion surcharge?

There will be 50% surcharge on 25th, 26th, 31st December and 1st January. In an event of natural calamity such as flood, landslide, snow or other extreme weather conditions, the amount of surcharge will be notified to you during the booking process. 

Q: My question was not on this list, what can I do?

We shall be happy to provide you with more answers. For more information just contact us by email at [email protected]